Our Professional Services Team Will Have You Up and Collecting Data in a Few Days

Program Set-up and Development

• Account set-up and activation with Customer Care Plus and Mindshare Technologies
• Multiple location accounts
• Report access permission established for Techs, Service Managers and Owner
• Set-up of alerts and daily reports
• Daily export of customer contact information from completed surveys

Survey Incentives That Get Response

• Suggested incentive items that fit your budget and internal capabilities
• Referrals to third party brokers for gift card fulfillment
• Procedures for internal fulfillment of incentive items
• Procedures for gift card control and security

Internal Kick-off Meeting Support

• PowerPoint® slides that explain why the program is being implemented, how it works, the benefits to be gained and how it will affect each member of your team
• The notes section on each slide contains a detailed description and narration for that slide which can be modified to fit you business
• Remote Train-the-Trainer session to prepare for the program kick-off
• Office decorating and theme support

Report Analytics

• Two minute web tutorials will quickly have you generating technician and company repots.
• Multiple formats are available to review and export your data
• Remote review of real time reports once survey data begins to populate your database

Peer Group Comparisons

• Optional Peer Group reports allow you to compare your business to national averages

Monthly Service Packages

Basic Package

• Unlimited number of web surveys
• 30 phone surveys
• Unlimited access to real-time reports
• Scheduled email reports
• Call-back requests from customers
• Alerts to exceptionally high and low scores
• Customer comment summary
• Company and Technician detail report
• Technical support

Premier Package

This package includes the Basic package plus:

• A weekly summary report of all companies participating in the program
  • This report helps your company identify your own strengths and areas of improvement compared to your peers.

Premier Plus Package

This package includes the Premier package plus:

• Telephone support and consulting services from The Training Source

Call Us Today!

Phone 888-538-5383

Email: info@customercareplus.net

Fax; 502-762-0067

Our other websites:

www.trainingzoom.com

www.123supply.com

www.frankpresents.com